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Returns and replacements

Engraved and custom cases

Every engraved case is made just for you, so we can't take it back if you change your mind. We will replace it free of charge if:

  • it arrives damaged, or
  • the engraving doesn't match the design you confirmed with us on WhatsApp.

Message us on WhatsApp within 3 days of delivery with your order number and a photo of the problem.

Plain and premium cases

You can return an unused plain or premium case in its original packaging within 7 days of delivery. Delivery charges are not refunded. A premium case that we engraved for you is treated as an engraved case.

Screen and camera protectors

If a tempered glass or camera protector arrives broken or damaged, we replace it free of charge. Message us on WhatsApp within 3 days of delivery with your order number and a photo.

Wrong phone model

Please check your phone model before ordering. If we sent the model you ordered, we can't replace an engraved case for a different phone.

Refunds

Approved refunds are sent to your JazzCash, Easypaisa or bank account within 7 working days.

Questions? Message us on WhatsApp at 0304 1704664.